The repair tag, without the paper.
SmallEngineDesk checks equipment in, tracks every job to pickup, and texts your customers so you are not on the phone all day. It is built for small engine shops still running on paper tags.
A job, from drop-off to pickup
Every tag has one button for its next step. Nobody has to learn a system.
Check in
Type the phone number. A returning customer and their equipment fill in. Print the tag and tie it on.
Estimate
Add parts and labor. The customer gets a ballpark and approves it with one tap.
Repair
One button moves the tag. Jobs waiting on parts sit in their own column.
Ready
The customer is told the total and the last free day of storage.
Picked up
The job closes and becomes part of that machine's history.
It chases pickups, so you do not have to
Finished equipment that sits is where shops lose time and floor space. You set the free days and the daily fee once.
From then on the system counts calendar days from the day the customer was told, adds the storage fee on its own, and sends the reminders. Repair time never counts against the customer.
Customers who would sooner get a phone call are flagged on the board instead, with their number.
What is in it
Here is what each part looks like.
Check-in in under a minute
Phone number first, then tap the kind, the brand and the problem. Very little typing at the counter.
A board that shows every job
Checked in, waiting on approval, waiting on parts, in repair, ready. Find any tag by name, phone or number.
Text, email, or a call
Each customer picks how to be reached. You pick which steps send a message, so you only pay for the texts that matter.
Past work on every machine
When a mower comes back, its earlier repairs, parts and notes open in one tap, right at check-in.
Tags that print on what you have
Plain paper, tag sheets, or a thermal label printer. The printed tag matches the screen.
An invoice link, no app
Customers open a link to see the itemized bill and approve an estimate. They pay at your counter, as they do now.
Your logo, your shop
Your logo goes on the tags, the top of the screen, and the page your customers see.
Runs on what you own
A counter computer, a tablet, or a phone at the bench. Nothing to install and no inventory to load first.
Pricing
One price for the shop. No charge per person, and no limit on jobs.
Messages, billed by use
- Texts$0.016 per text segment
A segment is up to 160 characters, which is how phone carriers charge. A short text is one segment, and one with the invoice link in it is usually two. You choose which steps send a text.
- EmailsNo charge
- Texting setup$23.40 one time
- Your shop's own texting number$3.78 per month
Texting is optional. Phone carriers require each shop to have its own registered number, and we handle the registration.
What it does not do
Inventory counts or a cash register. If you need those today, an all-in-one system is the better fit. If you are on paper tags and want the tags, the board and the customer messages handled, this is built for you.
See it with your shop's name on it
Leave your details and we will show you the whole thing, start to finish, in about fifteen minutes.
- Your shop's name on the tags and screens, so you see it as your customers would.
- A job walked from check-in to pickup, with the messages your customers would get.
- Nothing to install, and no card asked for.